Introduction
REMS Global ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy
explains how we collect, use, disclose, and safeguard your information when you use our property
management platform.
Information We Collect
Information You Provide
We collect information you provide directly, including:
- Account information (name, email, phone number)
- Company and property details
- Tenant and lease information
- Financial transaction data
- Communications with our support team
Automatically Collected Information
When you use our platform, we automatically collect:
- Device and browser information
- IP address and location data
- Usage patterns and feature interactions
- Log data and error reports
How We Use Your Information
We use collected information to:
- Provide and maintain our services
- Process transactions and send related information
- Send administrative messages and updates
- Respond to inquiries and provide support
- Improve and develop new features
- Ensure platform security and prevent fraud
- Comply with legal obligations
Information Sharing
We may share your information with:
- Service providers who assist in platform operations
- Payment processors for transaction handling
- Banking partners for reconciliation services
- Tax authorities as required by law (e.g., KRA for eTIMS)
- Legal authorities when required by law
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your information,
including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
Data Retention
We retain your information for as long as your account is active or as needed to provide
services. We may retain certain information as required by law or for legitimate business
purposes.
Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to certain processing
- Data portability
To exercise these rights, please contact us at privacy@rems.global.
Account Deletion
You may request deletion of your account and associated data. Please visit our account deletion page for more information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting
the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us: