Data Deletion Instructions

Introduction

This page explains how to have your personal data deleted from our products: REMS One, REMS VMS, and REMS Edge. It also covers data that reaches REMS Edge through WhatsApp, Messenger, Instagram, and lead ads on Facebook or Instagram, when an estate agency uses REMS Edge to talk with its clients.

If an agency or property manager holds your details

If you enquired about a property, booked a viewing, rented or bought through a business that uses our products, or messaged it on WhatsApp, Messenger, or Instagram, that business holds your record. It decides first what is kept, and we help it answer your request.

• Ask the business to delete your details. In REMS Edge it can erase them from its own screens.
• Or write to us as described below, and we will pass your request to the business.

A business may have to keep some records by law, for example those of a completed sale or tenancy, or tax records. It then keeps them for that purpose only. Your phone number and email address may stay on its do-not-contact list, so that you are not contacted again.

How to ask us

Email privacy@rems.global with the subject “Data deletion request”. Please include:

• Your name
• The phone number, email address, or Facebook or Instagram name you used, or that the business used to reach you
• The name of the agency or business, if you know it
• What you want deleted, if not everything

What happens next

• We reply to confirm that we have your request. We may ask you to confirm it from the same phone number or email address, so that we know it comes from you.
• If a business holds your details, we pass your request to it and help it answer.
• The deletion is completed within 30 days of your request. We write to tell you when it is done, or what had to be kept and why.
• Copies in backups are kept for a short time and then overwritten.

End a WhatsApp, Messenger, or Instagram conversation

• On WhatsApp, reply STOP to the agency. REMS Edge records your request, and the agency can no longer send you WhatsApp messages through it. You can also block the agency’s number: open the chat, tap the agency’s name, and choose Block.
• On Messenger or Instagram, you can block the agency’s Page or account in the app.

Deleting a chat in the app removes it from your phone only. To have the agency’s copy deleted, ask as described above.

Remove REMS Edge’s access to your accounts

If you connected a WhatsApp Business number, Facebook Page, or Instagram account to REMS Edge, you can end its access at any time:

• In REMS Edge, an administrator can disconnect the channel under Setup › Messaging channels. REMS Edge then stops receiving and sending messages on it.
• On Facebook, open Settings & privacy › Settings › Business integrations, select REMS Edge, and choose Remove. This ends its access to your Pages and to the Instagram accounts linked to them.
• On Instagram, open Settings and activity › Website permissions › Apps and websites, and remove REMS Edge if it is listed there.

Removing access stops new data reaching REMS Edge. Messages already filed stay on the agency’s records until it deletes them, or until you ask us as described above.

If you have a REMS account

To delete your own account in one of our products, use our delete account page, or write to privacy@rems.global from the email address on your account.

When an agency closes its REMS Edge account, its records are deleted within 30 days, unless the law requires some of them to be kept longer, and copies in backups are overwritten within a further 30 days.

Contact

Questions about deleting your data? Email privacy@rems.global or write to REMS Global, Pent 4, 6th Floor, Park Suites, Parklands Road, Nairobi. Our Privacy Policy explains how we handle personal data.